Questions

Generally, the arrival of PM is immediate, but in a few cases, PM's security system will trigger risk control, resulting in a delay of arrival, ranging from a few minutes to more than ten minutes, and as long as several hours. The longest delay we encounter is about 7-8 hours, ranging from a few hundred dollars to one or two thousand dollars. There are more unverified accounts than verified accounts (we find that it is not entirely because the accounts are unverified).

Both we and the customer asked the customer service, but the customer service didn't give the specific reason, and also said that there was nothing else to do except wait. So we remind customers not to worry when you encounter this situation, and the money will arrive sooner or later. Please also be prepared to make a plan in advance to avoid delaying the use of your funds.  Please note that although the customer has a screenshot of the transfer as evidence, we can only wait for it to arrive before processing. When it arrives, we will receive an email reminder and immediately process your order.

It seems that the customer sending an email to the official urging can accelerate the receipt of the account. We also hope that you can write a letter to customer service in the internal email of the PM website backend after learning about the delayed receipt from us.

The following two emails are the answers to the customer's inquiries about the PM and the replies we received from the PM.